Returns & Refund Policy
All refund rights under both State and Commonwealth law apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
When you change your mind
At Kingston Lures you have 14 days to return your items (some exclusion apply) for a full refund or exchange if it is returned in a saleable condition with original proof of purchase. The refund will be provided using your original payment method or a discussed option.
By saleable condition we mean that the item has not been opened or used, is still in its original packaging and all manuals, packaging and accessories are included.
If you cannot provide proof of purchase, you may supply order/invoice number containing your full name. We will record your name and form of identification provided, and we will offer you an exchange to the value of the current price of that product.
If you can’t provide proof of purchase and the item is branded, we will be unable to provide you with an exchange or refund.
Excluded change of mind items.
The following items cannot be returned if you change your mind:
Online Gift cards
Other products:
Kingston Lures will accept returns and provide you with a refund (refund will be provided using original payment method) or repair where:
The item is faulty or is not of acceptable quality, or
The item is not fit for its intended purpose, or
The product does not match the sample or our description; and
You can present a receipt or other adequate proof of purchase.
Kingston Lures may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange voucher, refund, or repair where the item fault is a result of misuse or neglect.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
Online gift card orders
Online gift cards cannot be returned if you change your mind. They also will not be exchanged for another denomination or tender such as cash. Kingston Lures will accept returns and provide you with an exchange gift card where the item is faulty or is not of acceptable quality. Please note that Kingston Lures is not responsible for and is unable to replace gift cards which are lost or stolen.
Proof of Purchase
Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:
Order Number, Online Tax Invoice (order confirmations will not be accepted)
Financial statements such as a bank statement, credit card statement
Online proof of purchase when calling also includes Afterpay and Paypal statements
Privacy
You will be asked for information that is relevant to your return or to satisfy legislative requirement. If you do not provide this information, then we may be unable to process your return. When returning merchandise with proof of purchase, you will be asked for your signature as authorisation of the return transaction. If Kingston Lures agrees to a return without adequate proof of purchase, you will be asked to provide identification containing your full name. Kingston Lures will record your name and form of identification provided, which may be accessed by other members for fraud protection activities. Information collected will be securely stored in accordance with Kingston Lures Privacy Policy.
For further information, please contact us on 0359775299 or Email: admin@kingstonlures.com.au
